FAQs
A range of removal and storage FAQs
Get Your Quick Quote
All your removal and storage questions asnwered
Are you moving house and find yourself with a growing list of removals related FAQs? At MoveStore we understand the stress that comes with any removal and to help, we have created a list of the most frequently asked questions we get relating to both house removals and storage.
Whether you are already booked in or are considering moving with MoveStore, our essential moving FAQs are handpicked to simplify your moving process. Drawing upon our experience of both removals and storage in Edinburgh we have addressed the common queries that frequently arise from our customers.
If you require any further information, please do not hesitate to contact us. One of our dedicated team members would be happy to answer any questions you may have.
Virtual Moving Survey
In most instances, we can provide you with a quotation based on a short video call.
Our FAQs
Which removals services do you offer?
Do you offer packing and unpacking services?
As a leading removals company in Edinburgh, we can provide packing and unpacking services. Please let us know at the point of quoting and we can provide you with further details.
Can I pack my belongings myself or is professional packing recommended?
Do you provide packing materials?
How do I label my boxes for easy identification during unpacking?
We recommend labeling boxes with the room they belong to and a brief description of their contents to ease the unpacking process.
When should I start packing?
If you have opted to pack yourself, we would suggest starting to pack non-essentials two weeks prior to the removal. Naturally the size of property and volume of contents may change this, our team can advise at the point of providing you with a quotation.
How do you ensure the safety of my belongings during transit?
At MoveStore, we utilise high-quality packing materials, tailor made protective covers, secure loading techniques, and safe transportation methods to protect your belongings.
How do you handle valuable, high-end or specialist items during a move?
Are my possessions insured for any potential damages during the move?
Yes, the benefit of using a professional moving company in Edinburgh, like MoveStore, is that your effects are covered whilst they are in our possession. We offer professional cover as standard and this will be outlined within your quotation.
Are your removal teams trained and experienced?
Our services will be carried out by our teams who are fully trained and carry a wealth of experience within the removals industry, which has contributed to our reputation as a top moving company in Edinburgh.
Do you offer disassembly and assembly services for furniture?
We provide a full dismantling and re-assembly service within our quotations, please contact us to discuss any specific requirements you may have.
Can I get references or read reviews from previous customers?
Yes, you can find testimonials and reviews from MoveStore‘s satisfied customers on our website or on reputable review platforms.
What is the estimated cost of a typical house move?
The cost of a house move with MoveStore varies based on factors like distance, size of the move and additional services required. For your removals in Edinburgh or further afield, request a quote for an accurate estimate.
How do I get a quote for my move?
You can request a quote through our website by providing details about your move, or you can call give our team a call on 0131 210 0425. For most removals we would conduct a video call to understand the requirements for your removal.
Can I choose the date and time of my move?
We at MoveStore strive to accommodate your preferred moving date and time, subject to availability.
How far out from my move should I contact MoveStore?
As a top removals company in Edinburgh we book up fast; therefor we recommend contacting us as soon as you know you are moving. It is never too early to provide you with a quote.
How far in advance should I book my move?
It’s advisable to book your move with MoveStore as early as possible to secure your preferred date and ensure availability as we operate on a first-come first-served availability.
Can I change the moving date after booking?
We understand that moving dates have the potential to change, please contact our team to discuss our scheduling options.
What is the cancellation policy for bookings?
MoveStore‘s cancellation policy varies based on the type of service and the notice provided. Please review our terms and conditions for detailed information.
How do I notify you about any special requirements for my move?
Feel free to include any special requirements or instructions when requesting a quote or contacting us. We’ll do our best to accommodate your needs.
Do I have to arrange parking?
When selecting a moving company in Edinburgh it is worth ensuring that they have the expertise to sort parking. At MoveStore our team can arrange parking on your behalf for removals in Edinburgh. If you are moving out of Edinburgh, we can advise you on how to arrange this.
Do I need to disconnect appliances and white goods?
All appliances and white goods should be disconnected prior to our teams arrival.
Are there any items that you cannot transport or store?
Certain hazardous materials, perishable items, and illegal substances are prohibited for transportation or storage with MoveStore. Please refer to our terms and conditions or contact us to find out more details.
Do you provide storage solutions?
How much does a storage unit cost in Edinburgh?
We offer competitive rates for our containerised storage units. Our storage charges start from as little as £6 per week!
What is the size and type of storage units available?
We utilise industry-leading wooden storage vaults that provide the perfect environment to store your possessions as they are clean, dry, and secure. We can advise the number of storage vaults that will be required depending on the items that you plan to store.
How secure is your storage facility?
We take the security of your possessions very seriously, which is why our storage warehouse is monitored by a 24-hour CCTV system, fitted with a comprehensive alarm system and secured within fenced premises.
Is there a minimum or maximum time period for storage units?
We offer a range of flexible short-term and long-term solutions for storage in Edinburgh, so you will only pay for the duration of storage that you require.
How do I prepare larger items for storage?
Our team will take care of protecting and preparing any large items for storage, utilising the appropriate protective covers.
Do you offer temporary storage solutions during home renovations?
For storage in Edinburgh, MoveStore offers temporary storage solutions to help you keep your belongings safe and secure during home renovations.
Do you carry out long distance removals?
Do you offer weekend move dates?
We are able to conduct removals at any time or day that suits your needs. Different days and times may carry a premium.
Do you provide both residential and commercial removals?
What student removal services does MoveStore offer?
How do I book a student move?
Once we have received your online enquiry we can provide you with a quote and book your move into our diary. We recommend booking early, especially during peak student moving periods at the start and end of term.
Do you offer student discounts on removals and storage?
Yes, we provide affordable student-friendly pricing and may have special discounts available. Contact us to check our latest offers.
Can MoveStore help with packing my student accommodation?
Can I store my belongings if I’m going home for the summer?
Does MoveStore cover student removals across the UK?
Can MoveStore help if my university halls have specific moving regulations?
Yes, we have experience moving students in and out of university halls and private student accommodation. We can liaise with your university if needed to ensure a smooth move.
Can I share a student removal service with a friend to save money?
Yes! If you and a friend are moving at the same time, we can combine your student removals to make it more cost-effective. Just let us know when you submit your enquiry.
Moving Home or Office?
We can provide a free no-obligation quotation for your home or office removal.