What removals services do you offer?

At MoveStore, we offer a variety of services to ensure that we can accommodate all our client’s individual requirements. This full range of services includes household removals, commercial removals, and storage solutions.

Do you offer packing and unpacking services?

As a leading removals company in Edinburgh, we can provide packing and unpacking services. Please let us know at the point of quoting and we can provide you with further details.

Can I pack my belongings myself, or is professional packing recommended?

While you can pack your belongings yourself, we recommend a professional packing service to ensure optimal protection during transit. We offer both options based on your preference.

Do you provide packing materials?

We offer a range of packing materials including boxes, tape, bubble wrap, and more, to assist you in your packing needs.

How do I label my boxes for easy identification during unpacking?

We recommend labeling boxes with the room they belong to and a brief description of their contents to ease the unpacking process.

When should I start packing?

If you have opted to pack yourself, we would suggest starting to pack non-essentials two weeks prior to the removal. Naturally the size of property and volume of contents may change this, our team can advise at the point of providing you with a quotation.

How do you ensure the safety of my belongings during transit?

At MoveStore, we utilise high-quality packing materials, tailor made protective covers, secure loading techniques, and safe transportation methods to protect your belongings.

How do you handle valuable, high-end or specialist items during a move?

As a leading removals company in Edinburgh, we have the experience, expertise and equipment required to facilitate the removal of various valuable, high-end or specialist items. When dealing with any specialist item we ensure that the correct planning and preparation is undertaken so that the moving of the item is seamless, as we understand that specialist items often hold great sentimental value as well as monetary value.

Are my possessions insured for any potential damages during the move?

Yes, the benefit of using a professional moving company in Edinburgh, like MoveStore, is that your effects are covered whilst they are in our possession. We offer professional cover as standard and this will be outlined within your quotation.

Are your removal teams trained and experienced?

Our services will be carried out by our teams who are fully trained and carry a wealth of experience within the removals industry, which has contributed to our reputation as a top moving company in Edinburgh.

Do you offer disassembly and assembly services for furniture?

We provide a full dismantling and re-assembly service within our quotations, please contact us to discuss any specific requirements you may have.

Can I get references or read reviews from previous customers?

Yes, you can find testimonials and reviews from MoveStore's satisfied customers on our website or on reputable review platforms.

What is the estimated cost of a typical house move?

The cost of a house move with MoveStore varies based on factors like distance, size of the move, and additional services required. For your removals in Edinburgh or further afield, request a quote for an accurate estimate.

How do I get a quote for my move?

You can request a quote through our website by providing details about your move, or you can call give our team a call on 0131 210 0425. For most removals we would conduct a video call to understand the requirements for your removal.

Can I choose the date and time of my move?

We at MoveStore strive to accommodate your preferred moving date and time, subject to availability.

How far out from my move should I contact MoveStore?

As a top removals company in Edinburgh we book up fast; therefor we recommend contacting us as soon as you know you are moving. It is never too early to provide you with a quote.

How far in advance should I book my move?

It's advisable to book your move with MoveStore as early as possible to secure your preferred date and ensure availability as we operate on a first-come first-served avaiability.

Can I change the moving date after booking?

We understand that moving dates have the potential to change, please contact our team to discuss our re-schedulling options.

What is the cancellation policy for bookings?

MoveStore's cancellation policy varies based on the type of service and the notice provided. Please review our terms and conditions for detailed information.

How do I notify you about any special requirements for my move?

Feel free to include any special requirements or instructions when requesting a quote or contacting us. We'll do our best to accommodate your needs.

Do I have to arrange parking?

When selecting a moving company in Edinburgh it is worth ensuring that they have the expertise to sort parking. At MoveStore our team can arrange parking on your behalf for removals in Edinburgh. If you are moving out of Edinburgh, we can advise you on how to arrange this.

Do I need to disconnect appliances and white goods?

All appliances and white goods should be disconnected prior to our teams arrival.

Are there any items that you cannot transport or store?

Certain hazardous materials, perishable items, and illegal substances are prohibited for transportation or storage with MoveStore. Please refer to our terms and conditions or contact us to find out more details.

Do you provide storage solutions?

If you are looking for storage in Edinburgh we have a range of secure and convenient storage solutions for both short-term and long-term requirements.

What is the size and type of storage units available?

We utilise industry-leading wooden storage vaults that provide the perfect environment to store your possessions as they are clean, dry, and secure. We can advise the number of storage vaults that will be required depending on the items that you plan to store.

How secure is your storage facility?

We take the security of your possessions very seriously, which is why our storage warehouse is monitored by a 24-hour CCTV system, fitted with a comprehensive alarm system and secured within fenced premises.

Is there a minimum or maximum time period for storage units?

We offer a range of flexible short-term and long-term solutions for storage in Edinburgh, so you will only pay for the duration of storage that you require.

How do I prepare larger items for storage?

Our team will take care of protecting and preparing any large items for storage, utilising the appropriate protective covers.

Do you offer temporary storage solutions during home renovations?

For storage in Edinburgh, MoveStore offers temporary storage solutions to help you keep your belongings safe and secure during home renovations.

Do you carry out long distance removals?

We dont just provide removals in Edinburgh, we cover the length of the UK. At MoveStore we conduct numerous long distance moves every month.

Do you offer weekend move dates?

We are able to conduct removals at any time or day that suits your needs. Different days and times may carry a premium.

Do you provide both residential and commercial removals?

Yes, MoveStore caters to both residential and commercial clients, ensuring a smooth transition for homes and businesses alike.